Khidr Consultants Ltd — Privacy Policy

Khidr Consultants Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This policy explains how we collect, use, store, and process your data when you interact with our website or engage our structural, civil, and engineering consultancy services. By visiting our website, you agree to the practices set out in this policy.

Information We Collect

As part of providing our professional services, we collect information in two main ways:

1. Information You Provide Directly

This includes information submitted when you:

• Request a quotation or engineering advice

• Complete enquiry or contact forms

• Provide project details, drawings, or photographs

• Engage us for structural or civil engineering services

• Subscribe to updates or newsletters

• Apply for employment
  
  

This may include:

• Name, phone number, email address

• Project address or site location

• Details about structural issues (e.g., cracks, movement, inspection requests)

• Architectural drawings, calculations, or technical documents

• Photographs of the property or site

• Payment details (where applicable)

• CVs or employment information
  
  

2. Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and device information

• Browser type and version

• Pages visited and time spent on the site

• Approximate location data

• Cookies and tracking data (see Cookies section below)

This information helps us improve website performance and understand how visitors use our services online.

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver structural, civil, and engineering consultancy services

• To respond to enquiries, prepare quotations, and review project documentation

• To inform you of related services that may be relevant to your project

• To ensure our website content is presented effectively for your device

• To administer and improve the performance of our website

• For internal operations such as troubleshooting, testing, research, and analysis

• To allow you to use interactive features on our site

• To help keep our website secure

All information you provide is stored on secure servers. While we take strong measures to protect your data, transmission over the internet is not completely risk-free. Any transmission is at your own risk, but once received, we apply strict security procedures to prevent unauthorised access.

Who We Share Your Information With

We only share information when necessary to provide our services or when legally required. This may include sharing information with:

• Architects, builders, or contractors involved in your project

• Local Authority Building Control departments (e.g., structural calculations, drawings)

• Specialist consultants (e.g., geotechnical, drainage, or surveying professionals)

• Professional service providers such as IT support, hosting providers, or payment processors

• Regulatory or legal authorities when required by law

We do not sell or pass your data to third parties for marketing purposes.

All third parties must adhere to strict confidentiality and data-protection standards.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. This includes:

• Completing your engineering project

• Meeting legal, accounting, insurance, and regulatory obligations

• Maintaining accurate project records for future reference
  
  

Typical retention periods:

• Engineering project records: 6–12 years (in line with industry and professional indemnity requirements)

• General enquiries: up to 12 months

• Job applications/CVs: up to 6 months unless permission is given to retain longer

After this period, information is securely deleted.

Your Rights

Under data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your information (where legally permissible)

• Object to certain types of processing

• Request restrictions on processing

• Request transfer of your data to another organisation

• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Khidr Consultants Ltd
Email: office@khidrconsultants.co.uk